A $100.00 Cleaning & Timeliness Deposit Required to guarantee reservation, non- refundable due to cancellations. Your deposit may be paid in cash or with any major credit card. Deposit will be forfeited if bounces and/or area are not clean, and if area is not left in a timely matter. Cancellations must be made 48 hours in advance to reschedule and not forfeit the non-refundable deposit. You can bring canned beer, but it will not be allowed outside of your area (City of Phoenix alcohol permit required). Keep in mind that DJ’s, private bounces, glass containers, outside vendors and smoking are not allowed! You are also allowed to bring in a small boom box for music at a proper volume; the music must be appropriate for a child's amusement park.

Important Details: Pirates Cove packages include only the items listed and cannot be combined with other birthday package features or upgrade features. You’ll receive a reserved private party space located near the carousel in our private 1-acre area. Guests may choose between party times based on availability. Your reservation includes 3 hours of celebration time. *rain sticks can be turned on or off by request. They are not misters and do cycles on and off during party to avoid flooding. You may bring your own prepared food and drinks when you purchase a party in the Pirates Cove area a $40.00 value. You may order food through us for your party in advance. *Additional unlimited ride wristbands may be purchased on the day of your event by you ONLY, through your birthday coordinator for $16.50 each. If you plan to add wristbands during your event, a credit or debit card must be kept securely on file for convenient processing of day-of additions. Passes/wristbands are non-transferable and are not for resale.

To check in for your birthday party, you must present a photo ID and the physical credit card you used at the time of booking your party. These will be required to access your party area and receive your wristbands. Failure to confirm your identity will result in cancellation of your birthday party. If You choose to pay with a digital card that digital card must be emailed to birthdays@enchantedisland.com to confirm your identity.

CANCELATION POLICY. We understand that unexpected situations can arise. If your party has been paid in full and you need to cancel your reservation, a refund of your party balance (less the required non-refundable deposit) will be issued when cancellation notice is received at least 48 hours before your scheduled event. Please note that all pre-purchased food and catering items are non-refundable without 7 days’ notice of cancelation.

NO GLASS CONTAINERS, NO HARD LIQUOR, NO SMOKING, NO GRILLS, NO PIÑATAS, AND NO OUTSIDE VENDORS (i.e., CLOWNS, CATERING COMPANIES OR CHARACTERS) ARE PERMITTED. Enchanted Island Amusement Park is a private entity, according to our contract with the City of Phoenix no outside vendors are allowed. All vendors must be booked exclusively through Enchanted Island Amusement Park, as they are required to have insurance, background checks and have been approved by the City of Phoenix. To ensure the safety and well-being of all our visitors, we cannot allow the use of any personal (or leased) equipment or property, no exceptions! This includes but not limited to grills/flattops, tables, chairs, tents, wood frames/backdrops, marquee numbers/letters, heavy equipment/machines, etc.

*Pete the Parrot will only make an appearance if the temperature is less than 95 degrees. You are welcome to bring your own decorations to make your party extra special. To help us keep our party spaces safe and in great condition, please do not use tape, staples, or attach decorations to electrical fixtures or light wires. Binder clips are a great decoration-friendly option for hanging lightweight décor! Enchanted Island will not be responsible for any lost or damaged products or goods, including cakes that you request storage for in our refrigerators. Enchanted Island does NOT have storage facilities for ice cream or ice cream cakes/cupcakes.

*KEEP IN MIND: The balance must be paid in full by the Thursday before your party. All food, catering, and beverage orders must be paid for in advance to allow sufficient time for ingredient purchasing, preparation, and staffing. The Pirates Cove is limited to the items in the package choosen only, not to be combined with those of other packages. The 3 hours include set-up time. No one may enter the amusement park outside of operating hours to set up. IF your party starts at the opening time of the amusement park you can NOT enter the park before it opens. Failure to pay the full payment for any party-related purchases, including but not limited to additional wristbands, food, beverages, hostess services, catering, rentals, upgrades, or other add-ons received or reserved, shall be considered theft of services and may result in cancellation of services, denial of future bookings, collection efforts, and prosecution to the fullest extent permitted by law. By signing this agreement, the purchaser acknowledges responsibility for all charges associated with their reservation and any authorized additions made to the event. Please keep in mind that we are an outdoor amusement facility and have no control over the wildlife that visits our park such as bees, pigeons and other indigenous creatures known to be in the outdoors.

RAIN POLICY

When it rains at the Amusement Park on the day and time of your party, you must discuss with Management your plans for the day. You have the right to cancel your party up until the start time for a 90% refund of the deposit if it is raining. If there is inclement weather, but if you choose to show up and one hour into your party time you decide to cancel, there will be only a 50% refund of the party total, excluding all food, beverage, catering, and other non-refundable pre-purchased items. After one hour into the party, if you choose to cancel, you will not be able to receive any refund of the party total.

PRIVACY POLICIES:
Enchanted Island Privacy Statement
Enchanted Island is highly sensitive to the privacy interests of consumers and believes that the protection of those interests is one of its most significant responsibilities. In acknowledgment of its obligations, Enchanted Island has adopted the following Privacy Policy applicable to information about consumers that it acquires in the course of its business: Acquisition of Information: We do not acquire any more information about consumers than is required by law or is otherwise necessary to provide a high level of service efficiently and securely. Our Employees and Privacy: We train all of our employees about the importance of privacy. We give access to information about consumers only to those employees who require it to perform their jobs. Security Measures: We make access to privacy-sensitive information subject to rigorous procedural and technological controls, consistent with legal requirements and the demands of customer service. Disclosure to Third Parties: We will provide individually identifiable information about consumers to third parties only if we are compelled to do so by order of a duly empowered governmental authority, or we have the express permission of the consumer, or it is necessary to process transactions and provide our services. Privacy and Our Business Partners: When we make our technology or services available to business partners, we will not share with them any more consumer information than is necessary and we will make every reasonable effort to assure, by contract or otherwise, that they use our technology and services in a manner that is consistent with this Privacy Policy. Warranty: There are no returns or refunds. Any products found to be defective within thirty days of purchase will be evaluated for replacement. If you have any questions, feel free to contact me at 602 254-1200 Ext. 221, or via e-mail at birthdays@enchantedisland.com