We are excited to host your child's birthday party!

You will have 1 hour in the party room.

Your party will be skating during the public skating session.

The private session skating times are:

Saturdays 4:30-5:30pm with party room 5:30-6:30pm

Party room may not be available early to set up intricate decorations as we have multiple parties in a room any given day. Please remember you booking includes 1 hour use of the party room.

Please remember these key items:

We will call you shortly to confirm your food and beverage order and ask a few questions to confirm some details.

The week of your party, expect a phone call from your assigned party hero. Your hero would like to speak with you and your child to make the party extra special.

Timeline: Our parties run tightly on schedule. Please plan accordingly with your guests. If you know one of your guests to be regularly late to events, add buffer time and ask them to arrive earlier than the regular arrival time. We may NOT have room to extend your party room or skating time for late arrivals.

Arrival: For 1:00pm party rooms, please plan to invite your guests to arrive by 12:45pm. For other party room times on Saturday & Sunday afternoons, invite your guests to arrive by 1:45pm, as skating starts at 2:00pm and ends at 4:00pm. For Friday or Saturday night parties, for 6:00pm party room time, invite your guests to arrive at 5:45pm, for 7:00 pm party room times, invite your guests to arrive at 6:45pm. Friday and Saturday night parties, skating time is 7:00-10:00pm.

Decorations: We provide all paper goods (tablecloth, plates, cups, napkins, utensils). If you'd like to provide your own, please let us know so we can plan accordingly. We do not permit items to be hung on the walls or from the ceiling. Please note you may have less than 15 minutes to set up your decorations in the room and will need to be taken down by the end of your scheduled party room time. Pinatas, glitter and confetti are not permitted. Please remember your party room time is for 1 hour.

Final payment: Final payment will be due the day of the party. Your final balance will be the remainder of the party package ($395-$100 deposit paid= $295+tax due), plus any added food, beverage, chaperones and other add-ons you would like the day of your party.

Gratuity: Our party heroes work very hard to ensure your party is a great success. They will spend up to 4 hours with your party, teach the kids to skate, keep the kids organized and keep the party active and fun. Gratuity for the party staff is greatly appreciated. We recommend offering a percentage of your party total, like you would a restaurant bill.

Chaperones: Please let us know if you intend to include chaperones in your party bill or have them pay separately. Chaperones receive free skate or spiky rental; admission is $15 per chaperone.

Remind your guest: It’s cold in the ice rink, wear light layers as you will warm up while skating. Gloves/Mittens are recommended. We recommend 1 pair of tall, thin socks. We also offer free loaner bicycle helmets for use.

COVID-19: Please remind your guests to stay home if they are feeling unwell or have been around someone who's tested positive for COVID-19. We recommend that participants wear masks and wash hands often throughout the day. As skating is a physical activity, masks are not required on the ice.

Add-ons: Extra food and beverages may be added. Please give us at least 48 hours' notice to add or remove additional food. Once any additional food is prepared, it is considered sold. We cannot take back any foods that have been prepared for the party and will be added to the final party bill.

Cancelation/reschedule policy: Should you choose to cancel at least 30 days prior to your party, a full refund minus a $25 administrative fee will be provided. 15-29 days prior we will refund your deposit minus a $50 administrative fee. Cancelation is not permitted within 14 days of the party. Rescheduling within 14 days of the party is permitted, a $10 reschedule fee will apply. Reschedule more than 14 days before the party, no fees apply.

Please let us know of any known food allergies and other important information we may need to know to better serve your party. If you have any questions, please don’t hesitate to contact us at Parties@icefactory.com.

We will see you soon!

Ice Factory Party Team

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